PRIVACY POLICY

We may collect information you provide directly, including your name, email address, order details, support messages, and information submitted through forms or product downloads.

We also collect limited technical information needed to operate and protect the site, such as device and browser information, IP address, page activity, referral information, and cookie identifiers.

We use information to provide purchases and downloads, respond to support requests, operate account features, improve our products and website, prevent fraud, measure performance, and comply with legal obligations.

We may send transactional messages related to an order, download, account, or support request. Marketing messages are sent only where permitted, and you may opt out at any time.

When you interact with LOWKEY LABS on Instagram, Meta may provide limited information needed to respond to your interaction, such as your Instagram-scoped identifier, username, message or comment content, and related conversation or media identifiers.

We use this information only to provide requested replies, links, customer support, and messaging automations; measure whether those interactions work; prevent abuse; and maintain the service. We do not sell Instagram or Meta user data.

We may share information with service providers that help us host the website, process payments, deliver digital products, send messages, provide analytics, and secure our services. They may use information only to perform services for LOWKEY LABS.

We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer. We do not sell personal information.

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing products, maintaining records, resolving disputes, preventing fraud, and meeting legal requirements.

We use reasonable administrative and technical safeguards to protect information. No online service can guarantee absolute security.

You may request access to, correction of, or deletion of personal information associated with you. You may also ask us to stop an Instagram automation or delete data received from your Instagram interaction.

Email info@lowkeylabs.shop with the subject “Data Deletion Request.” Include the email address or Instagram username associated with your request and enough information for us to verify it. We will confirm receipt and complete valid requests within the period required by applicable law.

You can also remove LOWKEY LABS from your Meta or Instagram connected-app settings. Removing access stops future access but does not automatically delete information we are legally required to retain.

We use cookies and similar technologies for essential site functions, preferences, security, attribution, and analytics. You can control cookies through your browser, although disabling essential cookies may prevent parts of the site from working.

Our services are not directed to anyone under 15 years of age, and we do not collect personal information from anyone under 15.

We may update this policy as our services or legal obligations change. The current version will remain available on this page with its effective date.

Questions or privacy requests can be sent to info@lowkeylabs.shop.